Terms and conditions

Welcome to Social Benz! These Terms and Conditions (“Terms”) govern your access to and use of our website and services, including website development, digital marketing, and business process outsourcing (BPO) solutions. By accessing or using our website or engaging our services, you agree to comply with these Terms. If you do not agree with any part of these Terms, you should immediately discontinue use of our website and services.These Terms constitute a legally binding agreement between you (“Client” or “you”) and Social Benz (“Company,” “we,” “our,” or “us”). Please read these Terms carefully before using our website or entering into any service agreement with us.

1. Introduction

Social Benz is a professional services company that specializes in website development, digital marketing, and BPO services. We strive to provide innovative, customized, and results-driven solutions to our clients. By using our services, you agree to abide by these Terms, as well as any additional agreements or contracts specific to the service you engage in. For questions about these Terms, you may contact us at info@socialbenz.com.

2. Services Offered

Social Benz provides three core categories of services: website development, digital marketing, and business process outsourcing (BPO). Our website development services include custom website design, website maintenance, hosting solutions, eCommerce store creation, and optimization. Our digital marketing services cover search engine optimization (SEO), social media marketing, content marketing, paid advertising campaigns, email marketing, and analytics. Our BPO services include customer support outsourcing, call center solutions, back-office support, and multilingual customer service. By engaging our services, you acknowledge that you have reviewed and understood the scope of work provided in any agreement or proposal.

3. Use of Services

By using our services, you agree to provide accurate, complete, and up-to-date information as requested. You are responsible for ensuring the legality and appropriateness of any materials, data, or content you provide to us. You agree not to use our services for any illegal, fraudulent, or harmful activities. Social Benz reserves the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe a client’s actions violate these Terms or applicable laws.

4. Payment Terms

All services provided by Social Benz are subject to payment terms outlined in the agreement or proposal shared with you. Payments for one-time services, such as website development, must be made upfront or as per the agreed milestones specified in the contract. For ongoing services, such as digital marketing or BPO, payments are billed monthly or as per the agreed billing cycle. Failure to pay invoices on time may result in delays in service delivery or suspension of services. We accept payments via credit or debit cards, bank transfers, and other payment methods detailed in the invoice. All prices are exclusive of applicable taxes unless explicitly stated otherwise. Clients are responsible for paying any applicable local taxes, fees, or duties.

5. Refund and Cancellation Policy

Due to the nature of our services, refunds are limited and subject to the specifics of each service agreement. For website development services, no refunds will be issued once work has commenced. If you choose to cancel the project after work has begun, you will be charged for the work completed up to that point. For digital marketing services, refunds are not provided as these services require ongoing efforts, and results depend on a variety of factors, including industry competition and market conditions. For BPO services, cancellations require a 30-day written notice, as outlined in the service agreement. If you have any concerns about refunds or cancellations, please contact us at info@socialbenz.com.

6. Intellectual Property

All deliverables created by Social Benz, including websites, designs, marketing strategies, and other materials, remain the intellectual property of Social Benz until full payment has been received. Upon full payment, ownership of the final deliverables will be transferred to the client. However, any proprietary tools, software, templates, or methodologies used in the development of the deliverables remain the property of Social Benz. You retain ownership of any content or materials you provide to us. By submitting such content, you grant us a non-exclusive license to use it solely for the purpose of providing the agreed-upon services.

7. Limitation of Liability

Social Benz strives to deliver high-quality services and achieve the best possible results for our clients. However, we do not guarantee specific outcomes, such as increased website traffic, higher sales, or improved search rankings, as these depend on factors beyond our control. Social Benz shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Furthermore, we are not responsible for issues caused by third-party platforms, tools, or services used as part of the project, such as hosting providers, social media platforms, or advertising networks.

8. Confidentiality

Social Benz values your trust and is committed to protecting your confidential information. Both parties agree to maintain the confidentiality of any sensitive information shared during the course of the project. This includes, but is not limited to, business strategies, proprietary information, customer data, and financial details. Confidential information will not be disclosed to any third party without prior written consent, except as required by law or to fulfill the obligations of the project.

9. Termination of Services

Social Benz reserves the right to terminate or suspend services at any time if the client violates these Terms, fails to make timely payments, or engages in fraudulent or illegal activities. Termination of services does not relieve the client of the obligation to pay for services already rendered. Clients may terminate ongoing services with a written notice of at least 30 days. Upon termination, any unpaid invoices must be settled immediately.

10. Governing Law

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the India without regard to its conflict of law principles. Any legal disputes shall be resolved in the courts located in North Carolina.

11. Changes to Terms

Social Benz reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our website. It is your responsibility to review these Terms periodically to stay informed of any updates. Continued use of our website or services after changes have been posted constitutes your acceptance of the revised Terms.

12. Contact Information

If you have any questions, concerns, or requests related to these Terms, please contact us at:
Email: info@socialbenz.com
Website: www.socialbenz.com

This Terms and Conditions document is tailored to the unique services offered by Social Benz, specifically website development, digital marketing, and BPO solutions. It ensures clarity, transparency, and protection for both your business and your clients. It is highly recommended that you review this document with a legal professional to ensure it fully aligns with your business operations and complies with applicable laws in Ahmedabad, India jurisdiction.